Information on data protection

The collection and storage of data takes place in accordance with data protection regulations. If the data is processed within the company as part of central data processing, for the purpose of improving customer service or for technical reasons, we will take appropriate measures to ensure that your data protection interests are fully taken into account.
To make our website easier to use, we may use so-called cookies. "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive and that make our website easier to use. The cookies we use do not store any personal information. Most web browsers automatically accept cookies. You can avoid this by changing your browser settings.
We do not share the information we collect from you with third parties. We may provide statistics about our customers to trusted third parties. However, this information is summarized and shortened, ie anonymized, to such an extent that it can no longer be assigned to the individual person.

Privacy

Plantours Cruises, as the operator of this site, takes the protection of your personal data seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations in accordance with the EU General Data Protection Regulation (EU GDPR).
The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data is any data that can be used to personally identify you.
As a rule, it is possible to use our website without providing personal data. As far as personal data (e.g. name, address or e-mail addresses) is collected on our pages, this is always done on a voluntary basis, as far as possible. This data will only be passed on to third parties (service providers) to process a contract.

How do we collect your data?

On the one hand, your data is collected when you provide it to us. This could, for example, be data that you enter in a contact form or when booking.
Other data is automatically collected by our IT systems when you visit the website. This is primarily technical data (e.g. internet browser, operating system or time of page access). This data is collected automatically as soon as you enter our website.

What do we use your data for?

Some of the data is collected to ensure error-free provision of the website and to organize bookings and travel arrangements. Other data may be used to analyze your user behavior.

What rights do you have regarding your data?

You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have the right to request that this data be corrected, blocked or deleted. You can contact us at any time about this or if you have any further questions about data protection. You also have the right to lodge a complaint with the responsible supervisory authority.

Responsible body

The responsible body for processing your personal data on this website is:
Plantours Cruises - a brand of plantours & Partner GmbH Holzdamm 28-32, 20099 Hamburg Contact the data protection officer

datenschutz@plantours-kreuzfahrten.de

Data collection and processing when booking

The purpose of collection and processing is to book and carry out trips
Data deletion

Personal data will be deleted after the purpose of data processing no longer applies, unless this is contrary to legal retention requirements. In this case, the data will be deleted after the statutory retention period has expired (usually 10 years). The recipient of the dataPlantours Cruises processes and stores the data for contract fulfillment in its reservation system and financial accounting. In addition, the data is sent to service providers required to carry out the trip, such as: B. Airlines, excursion agencies, service companies on the ships, for the dispatch of travel documents. These other service providers are contractually obliged by Plantours Cruises to adhere to the same data protection rules as we specify to you here. Processing of data outside the European UnionPlantours Cruises does not process personal data in countries outside the EU.

Data collection and processing for advertising purposes

The purpose of collection and processing is targeted advertising and information according to your interests. You determine the purpose for which we may store and process your data (e.g. one-time catalog mailing and only by post).

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke any consent you have already given at any time. All you need to do is send us an informal email. The lawfulness of the data processing carried out until the revocation remains unaffected by the revocation.

Information, blocking, deletion

Within the framework of the applicable legal provisions, you have the right to free information at any time about your stored personal data, its origin and recipient and the purpose of data processing and, if necessary, a right to correct, block or delete this data.
Please contact us at datenschutz@plantours-kreuzfahrten.de

Personal data will be deleted after the purpose of data processing no longer applies, unless statutory retention requirements conflict with this. In this case, the data will be deleted after the statutory retention period has expired.

Right to data portability

You have the right to have data that we process automatically based on your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the data to be transferred directly to another person responsible, this will only be done if it is technically feasible.