Privacy

Information on data protection

The collection and storage of data takes place in accordance with data protection regulations. If the data is processed within the company as part of central data processing, for the purpose of improving customer service or for technical reasons, we will take appropriate measures to ensure that your data protection interests are fully taken into account.
To make our website easier to use, we may use so-called cookies. "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive and that make our website easier to use. The cookies we use do not store any personal information. Most web browsers automatically accept cookies. You can avoid this by changing your browser settings.
We do not share the information we collect from you with third parties. We may provide statistics about our customers to trusted third parties. However, this information is summarized and shortened, ie anonymized, to such an extent that it can no longer be assigned to the individual person.

Privacy

Plantours Cruises, as the operator of this site, takes the protection of your personal data seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations in accordance with the EU General Data Protection Regulation (EU GDPR).
The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data is any data that can be used to personally identify you.
As a rule, it is possible to use our website without providing personal data. As far as personal data (e.g. name, address or e-mail addresses) is collected on our pages, this is always done on a voluntary basis, as far as possible. This data will only be passed on to third parties (service providers) to process a contract.

How do we collect your data?

On the one hand, your data is collected when you provide it to us. This could, for example, be data that you enter in a contact form or when booking.
Other data is automatically collected by our IT systems when you visit the website. This is primarily technical data (e.g. internet browser, operating system or time of page access). This data is collected automatically as soon as you enter our website.

What do we use your data for?

Some of the data is collected to ensure error-free provision of the website and to organize bookings and travel arrangements. Other data may be used to analyze your user behavior.

What rights do you have regarding your data?

You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have the right to request that this data be corrected, blocked or deleted. You can contact us at any time about this or if you have any further questions about data protection. You also have the right to lodge a complaint with the responsible supervisory authority.

Responsible body

The responsible body for processing your personal data on this website is:
Plantours Cruises - a brand of plantours & Partner GmbH Holzdamm 28-32, 20099 Hamburg Contact the data protection officer

datenschutz@plantours-kreuzfahrten.de

Data collection and processing when booking

Zweck der Erhebung und Verarbeitung ist die Buchung und Durchführung von Reisen Datenlöschung
Personenbezogene Daten werden nach Wegfall des Datenverarbeitungszweckes gelöscht, es sei denn, dass gesetzliche Aufbewahrungspflichten dem entgegenstehen. In diesem Fall werden die Daten nach Ablauf der gesetzlichen Aufbewahrungspflicht (i.d.Regel 10 Jahre) gelöscht. Empfänger der Daten
Plantours Kreuzfahrten verarbeitet und speichert die Daten zur Vertragserfüllung seinem Reservierungssystem sowie der Finanzbuchhaltung. Außerdem werden die Daten, an zur Durchführung der Reise erforderliche Dienstleister wie z. B. Fluggesellschaften, Ausflugsagenturen, Serviceunternehmen auf den Schiffen, für den Versand der Reiseunterlagen weiter gegeben.
Diese weiteren Dienstleister sind durch Plantours Kreuzfahrten auf die selben Regeln zum Datenschutz vertraglich verpflichtet, wie wir Sie Ihnen gegenüber hier angeben. Verarbeitung von Daten außerhalb der Europäischen Union
Eine Verarbeitung personenbezogener Daten durch Plantours Kreuzfahrten in Staaten außerhalb der EU findet nicht statt.

Data collection and processing for advertising purposes

The purpose of collection and processing is targeted advertising and information according to your interests. You determine the purpose for which we may store and process your data (e.g. one-time catalog mailing and only by post).

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke any consent you have already given at any time. All you need to do is send us an informal email. The lawfulness of the data processing carried out until the revocation remains unaffected by the revocation.

Information, blocking, deletion

Sie haben im Rahmen der geltenden gesetzlichen Bestimmungen jederzeit das Recht auf unentgeltliche Auskunft über Ihre gespeicherten personenbezogenen Daten, deren Herkunft und Empfänger und den Zweck der Datenverarbeitung und ggf. ein Recht auf Berichtigung, Sperrung oder Löschung dieser Daten. Bitte wenden Sie sich an uns unter datenschutz@plantours-kreuzfahrten.de
Personenbezogene Daten werden nach Wegfall des Datenverarbeitungszweckes gelöscht, es sei denn, dass gesetzliche Aufbewahrungspflichten dem entgegenstehen. In diesem Fall werden die Daten nach Ablauf der gesetzlichen Aufbewahrungspflicht gelöscht.

Right to data portability

You have the right to have data that we process automatically based on your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the data to be transferred directly to another person responsible, this will only be done if it is technically feasible.