Privacy

Information on data protection

The collection and storage of data takes place in accordance with data protection regulations. If the data is processed within the company as part of central data processing, for the purpose of improving customer service or for technical reasons, we will take appropriate measures to ensure that your data protection interests are fully taken into account.
To make our website easier to use, we may use so-called cookies. "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive and that make our website easier to use. The cookies we use do not store any personal information. Most web browsers automatically accept cookies. You can avoid this by changing your browser settings.
We do not share the information we collect from you with third parties. We may provide statistics about our customers to trusted third parties. However, this information is summarized and shortened, ie anonymized, to such an extent that it can no longer be assigned to the individual person.

Privacy

Plantours Cruises, as the operator of this site, takes the protection of your personal data seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations in accordance with the EU General Data Protection Regulation (EU GDPR).
The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data is any data that can be used to personally identify you.
As a rule, it is possible to use our website without providing personal data. As far as personal data (e.g. name, address or e-mail addresses) is collected on our pages, this is always done on a voluntary basis, as far as possible. This data will only be passed on to third parties (service providers) to process a contract.

How do we collect your data?

On the one hand, your data is collected when you provide it to us. This could, for example, be data that you enter in a contact form or when booking.
Other data is automatically collected by our IT systems when you visit the website. This is primarily technical data (e.g. internet browser, operating system or time of page access). This data is collected automatically as soon as you enter our website.

What do we use your data for?

Some of the data is collected to ensure error-free provision of the website and to organize bookings and travel arrangements. Other data may be used to analyze your user behavior.

What rights do you have regarding your data?

You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have the right to request that this data be corrected, blocked or deleted. You can contact us at any time about this or if you have any further questions about data protection. You also have the right to lodge a complaint with the responsible supervisory authority.

Responsible body

The responsible body for processing your personal data on this website is:
Plantours Cruises - a brand of plantours & Partner GmbH Holzdamm 28-32, 20099 Hamburg Contact the data protection officer

datenschutz@plantours-kreuzfahrten.de

Data collection and processing when booking

The purpose of collection and processing is to book and carry out trips
Data deletion

Personal data will be deleted after the purpose of data processing no longer applies, unless this is contrary to legal retention requirements. In this case, the data will be deleted after the statutory retention period has expired (usually 10 years). The recipient of the dataPlantours Cruises processes and stores the data for contract fulfillment in its reservation system and financial accounting. In addition, the data is sent to service providers required to carry out the trip, such as: B. Airlines, excursion agencies, service companies on the ships, for the dispatch of travel documents. These other service providers are contractually obliged by Plantours Cruises to adhere to the same data protection rules as we specify to you here. Processing of data outside the European UnionPlantours Cruises does not process personal data in countries outside the EU.

Data collection and processing for advertising purposes

The purpose of collection and processing is targeted advertising and information according to your interests. You determine the purpose for which we may store and process your data (e.g. one-time catalog mailing and only by post).

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke any consent you have already given at any time. All you need to do is send us an informal email. The lawfulness of the data processing carried out until the revocation remains unaffected by the revocation.

Information, blocking, deletion

Within the framework of the applicable legal provisions, you have the right to free information at any time about your stored personal data, its origin and recipient and the purpose of data processing and, if necessary, a right to correct, block or delete this data.
Please contact us at datenschutz@plantours-kreuzfahrten.de

Personal data will be deleted after the purpose of data processing no longer applies, unless statutory retention requirements conflict with this. In this case, the data will be deleted after the statutory retention period has expired.

Right to data portability

You have the right to have data that we process automatically based on your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the data to be transferred directly to another person responsible, this will only be done if it is technically feasible.

Data security on our website

SSL-encryption

This site uses SSL encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator. You can recognize an encrypted connection by the browser's address line changing from "http://" to "https://" and by the lock symbol in your browser line.
If SSL encryption is activated, the data you transmit to us cannot be read by third parties.

Data collection on our website

Cookies

Some of the websites use so-called cookies. Cookies do not cause any damage to your computer and do not contain viruses. Cookies serve to make our offering more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and that your browser saves.
Most of the cookies we use are so-called "session cookies". They are automatically deleted after your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognize your browser the next time you visit.
You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when you close the browser. If cookies are deactivated, the functionality of this website may be restricted. Cookies that are necessary to carry out the electronic communication process or to provide certain functions you require (e.g. shopping cart function) are used on the basis of Art. 6 Para. 1 lit. f GDPR saved. The website operator has a legitimate interest in storing cookies in order to provide its services in a technically error-free and optimized manner. If other cookies (e.g. cookies to analyze your surfing behavior) are stored, they will be treated separately in this data protection declaration.

Google Ads (formerly Google Adwords)

Our website uses Google Conversion Tracking. The operating company for the Google AdWords services is Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. If you have reached our website via an ad placed by Google, Google Adwords will set a cookie on your computer. The conversion tracking cookie is set when a user clicks on an ad placed by Google.
If you as a user visit certain pages on our website and the cookie has not yet expired, we and Google can recognize that you clicked on the ad and were redirected to this page. Each Google AdWords customer receives a different cookie. Cookies cannot therefore be tracked via the websites of AdWords customers. The information collected using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. Customers learn the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, you will not receive any information with which users can be personally identified. Further information about data processing by Google can be found in the Google data protection information: https://policies.google.com/privacy. There you can also change your personal data protection settings in the data protection center.

Server-log-files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

Browser type and Browser version
operating system used
Referrer URL
Host name of the accessing computer
Date, time of the server request
IP-Adress

This data will not be merged with other data sources.
The basis for data processing is Article 6 Paragraph 1 Letter b GDPR, which allows the processing of data to fulfill a contract or pre-contractual measures

contact form

If you send us inquiries using the contact form, your details from the inquiry form, including the contact details you provided there, will be stored by us in order to process the inquiry and in case of follow-up questions. We will not pass on this data without your consent.
The data entered into the contact form is therefore processed exclusively on the basis of your consent (Art. 6 Para. 1 lit. a GDPR). You can revoke this consent at any time. All you need to do is send us an informal email. The legality of the data processing operations carried out up to the revocation remains unaffected by the revocation. The data you enter in the contact form will remain with us until you request us to delete it, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory legal provisions - in particular retention periods - remain unaffected.

If you would like to receive the newsletter offered on the website, we need an email address from you as well as information that allows us to verify that you are the owner of the email address provided and that you agree to receive the newsletter. When you register for our newsletter, we will save your IP address and the date and time of your registration. This serves as a safeguard on our part in the event that a third party misuses your email address and subscribes to our newsletter without your knowledge. We do not collect any further data. We use this data exclusively to send the requested information.
To ensure that the newsletter is sent in an understandable manner, we use the so-called double opt-in procedure. In the course of this, the potential recipient can be added to a distribution list. The user then receives a confirmation email giving them the opportunity to legally confirm their registration. Only if confirmation is given will the address be actively included in the distribution list. Newsletter2Go is used as the newsletter software. Your data will be transmitted to Sendinblue GmbH. Sendinblue GmbH is prohibited from selling your data or using it for purposes other than sending newsletters. Sendinblue GmbH is a German, certified provider that was selected according to the requirements of the General Data Protection Regulation and the Federal Data Protection Act.

Further information can be found here: https://de.sendinblue.com/informationen-newsletter-empfaenger/?rtype=n2go

You can revoke your consent to the storage of data, the e-mail address and their use to send the newsletter at any time, for example via the "unsubscribe" link in the newsletter.

The data protection measures are always subject to technical innovations. For this reason, we ask you to inform yourself about our data protection measures at regular intervals by viewing our data protection declaration.

Social networks in detail

Facebook

We have a profile on Facebook. The provider is Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. Facebook is certified according to the EU-US Privacy Shield.
You can adjust your advertising settings yourself in your user account. To do this, click on the following link and log in:

https://www.facebook.com/settings?tab=ads

For details, see Facebook's privacy policy:
https://www.facebook.com/about/privacy/

Twitter

We use the short message service Twitter. The provider is Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. Twitter is certified according to the EU-US Privacy Shield.
You can adjust your Twitter privacy settings yourself in your user account. To do this, click on the following link and log in:

https://twitter.com/personalization

https://twitter.com/personalization For details, see Twitter's privacy policy:
https://twitter.com/de/privacy Details entnehmen Sie der Datenschutzerklärung von Twitter:
https://twitter.com/de/privacy

Instagram

We have a profile on Instagram. The provider is Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. Details on how they handle your personal data can be found in Instagram's privacy policy:
https://help.instagram.com/519522125107875
https://help.instagram.com/519522125107875

We have a profile on LinkedIn. The provider is LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland. LinkedIn is certified according to the EU-US Privacy Shield. LinkedIn uses advertising cookies.
If you would like to deactivate LinkedIn advertising cookies, please use the following link:
https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out

https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out

Details on how they handle your personal data can be found in the privacy policy of LinkedIn:
https://www.linkedin.com/legal/privacy-policy
https://www.linkedin.com/legal/privacy-policy

XING

We have a profile on XING. The provider is XING AG, Dammtorstraße 29-32, 20354 Hamburg, Germany. Details on how they handle your personal data can be found in XING's privacy policy:
https://privacy.xing.com/de/datenschutzerklaerung
https://privacy.xing.com/de/datenschutzerklaerung

Analysis tools and advertising

Analytics and Third Party Tools

When you visit our website, your surfing behavior can be statistically evaluated. This happens primarily with cookies and with so-called analysis programs. The analysis of your surfing behavior is usually anonymous; surfing behavior cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools.

Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.
Google Analytics uses so-called "cookies". These are text files that are stored on your computer and enable your use of the website to be analyzed. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.
Google Analytics cookies are stored on the basis of Art. 6 Para. 1 lit. f GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising IP anonymization
We have activated the IP anonymization function on this website. This means that your IP address will be shortened by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area before it is transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics is not combined with other Google data. Browser Plugin
PluginYou can prevent the storage of cookies by setting your browser software accordingly; However, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading the browser plug-in available under the following link and install: https://tools.google.com/dlpage/gaoptout?hl=de. Objection to data collection
You can prevent Google Analytics from collecting your data by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this website: Deactivate Google Analytics. You can find more information about how Google Analytics handles user data in Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de Order data processing
We have concluded a contract with Google for order data processing and fully implement the strict requirements of the German data protection authorities when using Google Analytics. Demographic characteristics in Google Analytics
This website uses the "demographic characteristics" function of Google Analytics. This allows reports to be created that contain information about the age, gender and interests of site visitors. This data comes from interest-based advertising from Google and third-party visitor data. This data cannot be assigned to a specific person. You can deactivate this function at any time via the ad settings in your Google account or generally prohibit the collection of your data by Google Analytics as described in the section "Objection to data collection".

Plugins and tools

YouTube

Our website uses plugins from the YouTube site operated by Google. The website is operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.
When you visit one of our pages equipped with a YouTube plugin, a connection to YouTube's servers is established. This tells the YouTube server which of our pages you have visited. If you are logged into your YouTube account, you enable YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account. YouTube is used in the interest of an attractive presentation of our online offerings. This represents a legitimate interest within the meaning of Article 6 Paragraph 1 Letter f GDPR.

Further information on how user data is handled can be found in YouTube's privacy policy at: https://www.google.de/intl/de/policies/privacy

Links to third parties

We may offer links to third parties. Although we carefully check the links offered, Plantours Cruises assumes no responsibility for the handling of your data on these websites. Please inform yourself in advance about how these third parties handle personal data. Personal data will not be passed on by using the link.

Right to lodge a complaint with the competent supervisory authority

In the event of data protection violations, the person affected has the right to lodge a complaint with the responsible supervisory authority. The responsible supervisory authority for data protection issues is the state data protection officer of the federal state in which our company is based.
The Hamburg Commissioner for data Protection and Freedom of Information is
Thomas Fuchs
Ludwig-Erhard-Str. 22
D-20459 Hamburg
Telephone: +49 (0)40 - 2393 680-0
Email: mailbox@datenschutz.hamburg.de
Homepage https://datenschutz-hamburg.de/

Contradiction of advertising emails

The use of contact details published as part of the imprint obligation to send unsolicited advertising and information materials is hereby objected to. The operators of the pages expressly reserve the right to take legal action in the event of unsolicited advertising information being sent, such as spam emails.

The legal basis for data processing is Article 6 of the EU General Data Protection Regulation (EU-GDPR). You can find the text of the law here: https://dsgvo-gesetz.de/

The source of general passages in this data protection declaration is the data protection generator from eRecht24 (version 1.0.0 from February 12, 2018)

As of 2024